FAQS

Individual & Small Group Tutoring

1. Where and when does the tutoring take place?
    The tutoring typically takes place in a public place such as the local library.   It is up to you and the tutor to decide where and when you will meet.

2. How qualified are the tutors?

   All of our tutors have gone through an extensive application process, an interview, and a background check. They offer a wide variety of backgrounds including certified teachers, graduate students, doctoral students, and pre-medical students. Visit our Tutors section for more information.

3. How do I sign up for tutoring?
    You can sign up for tutoring by filling out an Individual Tutoring Request Form and/or contacting Nancie at (518)861-8740.

4. How much does the tutoring cost?
   Our tutoring rates range from $20 -$40 per hour session depending on how many hours you sign on for and whether you sign on for individual or small group tutoring. We also offer small group packages which offer significant rate reductions. Visit our Small Group Packages section to see these rates.

5. How do I pay for the tutoring?
    All payment is due in full BEFORE your first tutoring session takes place. Once you decide how many hours you would like to sign on for, you will receive an invoice via email. (If you do not have an email address, we will mail you an invoice.) Checks should be made out to: D and T Tutoring Service, LLC and mailed to 124 Bozenkill Road, Altamont, NY 12009. You may also use a credit card or PayPal to pay for the tutoring. If you choose this option, you will receive an invoice via email through which you can process your payment.

6. What is your cancellation policy for the tutoring?
   Cancellations need to be made at least 24 hours before the scheduled session. In any given week, if you need to change the day and time of a session, please speak with your tutor as soon as possible and he/she will try to rearrange their schedule. If a session is missed and a cancellation is not made in the proper time frame, the family will be responsible for payment for the scheduled block of time. This includes "forgetting" a session. No credits will be applied to future tutoring sessions.

7. What is your refund policy for the tutoring?
    Any sessions paid for and not used will be credited towards future tutoring sessions if a cancellation was made in the appropriate time between both parties.

SAT Preparation & Regents Review Classes

1. Where do the classes take place?
Our classes take place in Albertus Hall at The College of Saint Rose. Albertus Hall is located at 432 Western Avenue in Albany.

2. What do students need to bring to class?
Students should bring something to write with, a calculator for math classes, and any questions that they might have to the review class. All other materials will be provided by the instructor. Students are not allowed to leave campus until the end of the class.

3. Should the students bring any food with them?
Students attending our SAT Preparation Classes on Saturday should bring a bag lunch.
Students attending our weekday Regents Review Classes should bring one or two snacks.

4. How do I sign up for a class?
You can simply fill out the Class Registration Form on this site or call us at (518)861-8740 to sign up for a class. You will receive a confirmation after registering.

5. How do I pay for a class?
In order to hold your spot, we require that you mail us a check to 124 Bozenkill Road, Altamont, NY 12009. All checks should be made out to D and T Tutoring Service, LLC.

You may also use a credit card or PayPal to pay for the class. If you choose this option, you will receive an invoice via email through which you can process your payment.

6. What is your refund policy for the classes?
We compensate our teachers based on the number of students who sign up for the class. As a result, we do not issue refunds/credits for students who do not show up on the day of the class.

If a cancellation is made 48 hours BEFORE the scheduled class, the student may receive a 50% refund OR 100% D and T Tutoring Service, LLC credit.

If a cancellation is made LESS than 48 hours before the scheduled class (and NOT on the day of the class), the student may receive 100% D and T Tutoring Service, LLC credit.

7. Who teaches the classes?
All class instructors are certified teachers from local high schools who have previous experience teaching SAT Prep. and Regents Review Classes.

8. How do I get to The College of Saint Rose?
The College of St. Rose website has detailed driving directions from anywhere in the Capital Region. Unless otherwise noted, classes are held in Albertus Hall.

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